Privacy Policy

1. Introduction

Yemnak Management Consultancy LLC ("we", "us", or "our") operates the Synergy mobile application and web platform (pm.synergy.co.ae) for the properties it manages. This Privacy Policy explains how we collect, use, share and protect your personal information when you use them.

Accounts are created by the property management office for tenants, vendors and staff; there is no sign-up in the app.

2. Information We Collect

We collect the following types of information:

• Account information: your name, email address, phone number and the user ID of your account.
• Property and lease data: your unit, lease dates and rent, the household members registered on your unit and their relationship to you, and, for vendors, company details such as the trade licence and tax registration number. Identification details, such as an Emirates ID number, when the management office records them with your lease.
• Payment tracking records: post-dated cheque details and cheque images, the security deposit and any deductions, and fines. We do not collect card or bank account details and we do not process payments.
• Maintenance requests: their descriptions and notes, and the photographs and short videos you attach.
• Documents uploaded to your tenancy or vendor account, such as contracts, receipts and quotations.
• Messages you exchange with the management team, and comments on maintenance requests.
• Move-in and move-out inspection reports, including their photographs and signatures.
• Sign-in and activity records: the date, time, IP address and browser or app version of each sign-in, and a record of changes made in the portal, kept for security.

3. How We Use Information

Your information is used for:

• Property management operations and administration.
• Lease and payment tracking.
• Maintenance request coordination between tenants, vendors, and management.
• Communication regarding your tenancy or vendor agreement.
• Managing your account, and keeping the platform secure and preventing misuse.

We do not use your information for advertising, marketing or analytics.

4. Data Storage

All data is stored on secure servers in accordance with UAE data protection regulations. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or destruction. Information is encrypted in transit between the app or your browser and our servers.

We do not sell, trade, or rent your personal information to third parties.

5. Who Can See Your Information

• Contractors. When a maintenance request is assigned to an external maintenance contractor, the contractor sees that request, its photographs and videos, the unit, and the name, phone number and email address of the person who raised it, so they can arrange the visit. They see only the requests assigned to them.
• Email. Account emails, password resets, sign-in codes and alerts about maintenance requests and messages are sent through our email service provider, which handles them for us.
• Fonts and page scripts. Our pages load fonts from Google Fonts and two script libraries from public content networks (cdnjs.cloudflare.com and cdn.jsdelivr.net). These providers receive your IP address when a page loads.

The Synergy mobile application shows the web platform inside the app. No third-party analytics, advertising, or tracking SDKs are used within the application, and no data is collected for advertising.

6. Data Retention

Your data is retained for the duration of your tenancy, vendor agreement or employment, plus any legally required retention period under UAE law. After this period, your data will be securely deleted unless otherwise required by law. Sign-in records are deleted automatically after about 90 days. Section 8 explains what is deleted and what is kept when you ask us to delete your account.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of any inaccurate or incomplete data.
• Request deletion of your account and data, subject to legal requirements and contractual obligations (see section 8).

To exercise these rights, please contact us at support@synergy.co.ae.

8. Deleting Your Account

You can ask us to delete your Synergy account at any time. You do not need to be signed in to ask.

How to ask. Send an email to support@synergy.co.ae from the email address registered on your account, with the subject "Account deletion request". Tell us your name and, for tenants, your unit number. We will confirm the request with you before anything is deleted, and tell you when it is done. You can also ask through the management office.

What is deleted.

• Your login: email address, phone number, password and sign-in settings. You can no longer sign in to the app or the portal.
• Your sign-in records.
• Photographs, videos and documents you uploaded, and messages you exchanged with the management team, where they are not part of a record we must keep (see below).

What is kept, and why. Property management records are kept for the duration of the tenancy or vendor agreement and for the retention period required by UAE law, even after the account is deleted:

• Lease and tenancy records, including the tenant's name on the lease, rent, security deposit, cheque details, inspection reports and deductions.
• Maintenance request history, quotations and purchase orders, with the name of the person who raised or handled them.
• Violation and fine records.
• Records of changes made in the portal, which show who did what and when.

While a tenancy or vendor agreement is still running, the records it needs are kept until it ends. Where your name must stay in such a record, it is kept only for that purpose and is not used to contact you. Copies in our backups are removed when those backups expire.

Uninstalling the app does not delete your account: the app keeps nothing on your phone except your sign-in session. To have your data deleted, send the request above.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Yemnak Management Consultancy LLC
Abu Dhabi, United Arab Emirates
Email: support@synergy.co.ae
General inquiries: info@yemnak.ae